The Care Quality Commission
  • Community
  • Community healthcare service

Archived: Whitegate Health Centre Also known as Assura Community Dermatology at Whitegate Health Centre

Ground Floor, Whitegate Drive, Blackpool, Lancashire, FY3 9ES (01253) 347861

Provided and run by:
Virgin Care Blackpool LLP

All Inspections

7 November 2013

During a routine inspection

Our inspection was undertaken at the services headquarters based in Blackpool. During the inspection we looked at the arrangements the service had in place for assessing people's needs and service delivery. We found that healthcare records were maintained securely, and all personal data was secured using a secure password protected IT system. This meant the information was safe and remained confidential to those with authorised access.

During this inspection we were unable to seek the views of people being supported by the service. This was because the company did not operate services out of their own premises.

We found documentary evidence to show that the provider consulted patients about the service they received through their quality monitoring procedures. We saw completed patient surveys with people providing positive feedback about their experience of the service. Comments included: 'The staff were all very professional. Really good service' 'Everything was explained to me in enough detail for me to understand."

We looked at the records of four people. We noted they had been fully involved in their assessment and had consented to the care being provided. We found evidence to show that the service had discussed the care and treatment choices available to people. We found written information to show that patients had been involved in a face to face consultation as part of the assessment and treatment decision making process.

3 February 2013

During a routine inspection

During the inspection we looked at the arrangements the service had in place for assessing people's needs and service delivery. Care plan records were maintained using a secure electronic system. This meant the information was safe and remained confidential to those with authorised access.We saw completed surveys with people providing feedback about their experience of the service.

Patient feedback was very positive about their experience of the service they received. Patients were satisfied that their health care needs had been met and had been treated respectfully. Comments included:

"Quick service and pleasant atmosphere"

"Efficient and no waiting"

"Quick no fuss"

"Cured my problem gave me a good explanation of what was/is going to happen"

"This was a first class service and could find no faults"

There was a system in place to ensure appropriate monitoring of the quality of the service provided. Audits were undertaken and these included quality consultations, surgery and follow ups; performance rates, untoward incidents and infection control issues.