The Care Quality Commission

Archived: Pre Med Health Care

Crowthorne Enterprise Centre, Old Wokingham Road, Crowthorne, Berkshire, RG45 6AW (01344) 751699

Provided and run by:
Pre Med Health Care Limited

Important: This service is now registered at a different address - see new profile

All Inspections

27 January 2014

During a routine inspection

We spoke with two people who use the service. They were complementary about the quality and professionalism of staff. They commented, 'Absolutely delightful people they looked after X so well.' And 'I would highly recommend the service; staff were incredibly professional, very knowledgeable and very kind.' Another person told us, "The staff turn up looking efficient and professional. They exude an air of authority which immediately gives you confidence in them." And, "They were brilliant. I can't fault them."

We viewed many positive comments in letters of appreciation sent to the provider. Comments included, 'fantastic service', 'marvellous and most considerate', "professional and prompt" and 'your ambulance service was superb'.

We saw clear and comprehensive records were kept of patients' care and treatment. The records provided information about patients' medical needs and treatment whilst they were being transported by ambulance. We saw that patients consented to their treatment and care and this was fully documented.

Staff were aware of safeguarding procedures and had received appropriate training to safeguard adults and children from risk of harm. Patients and their relatives told us staff were competent, professional and fully trained to deal with a range of diverse and complex medical needs.

The service had an appropriate complaints procedure and policy in place. However, no complaints had been received about the service in the past year.

28 September 2012

During a routine inspection

We spoke with senior representatives from four private hospitals who confirmed the service provided by Pre Med Health Care Limited was always flexible, professional and efficient. They commented "Always our first choice", "Highly professional, I would always recommend them" and "We have been working with them for years, they are an excellent professional service".