The Care Quality Commission
  • Non-hospital acute service

Archived: Shackleton Medical Centre

Shackleton Road, Southall, Middlesex, UB1 2QH (020) 3006 1840

Provided and run by:
Bcs Medical (Shackleton) Ltd

Important: The provider of this service changed. See new profile

All Inspections

12 December 2013

During a routine inspection

People who used the service had their needs assessed with themselves and those involved in their care. The people who we spoke with about their experiences of living at the home told us their care was delivered in line with their requirements and they were supported to do the activities they wanted to do. Comments included; "Staff are always friendly and support me to do what I want to do" and " I have been in other places, but they did not feel like home, this place has a family environment.'

People's care and treatment was planned and delivered in a way that protected them from unlawful discrimination. We saw that care plans detailed individual needs, took into account mental capacity and respected people's personal goals and aspirations.

The provider worked in co-operation with others. The care files we saw included evidence of co-ordination with health professionals such as the district nurse and physiotherapist. Information was shared appropriately between services, and this enabled staff to adapt the care and support they provided to people.

The people we spoke with told us there were enough staff to meet their needs. One of the people we spoke with said 'there is always enough staff available to help me do what I want to do.'

Appropriate arrangements were in place in relation to the management of medicine. We saw people's files and found people received their medication in line with their profiles.

The provider had a complaints policy and procedure which outlined how complaints would be handled and responded to, with appropriate timescales. The provider kept a log of all complaints received. We spoke with five people who use the service. They told us they would not be afraid to make a complaint. One of the people said 'believe me, if I had a problem with the service I would let the manager know about it.'

16 August 2012

During a routine inspection

We spoke with four people living at the service and five members of staff, which included the manager. People told us that staff were available when they needed them and supported them with their care and treatment. They said staff treated them with respect and ensured their privacy and dignity was promoted and maintained. One person said, 'you are treated like family, it is my home' another said 'nurses give good care, they help me with my personal care'.

People told us they felt safe living in the service and they were confident to raise any concerns they had.

People we spoke with said there were enough staff on duty to meet their needs. One person said 'the staff know what they are doing' and 'when they say they will do something they do it'.

People said they were asked for feedback about the care they received.