Archived: Emerald Care Services

Another person we spoke with told us, 'Every member of staff is fantastic, they go that extra mile to help and the service is individualised and personal.'

People told us that staff treated them with respect, listened to them, gave them choices and supported them in activities they liked.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Staff we spoke with were very knowledgeable on procedures to follow.

Staff received appropriate professional development. A training programme was in place to provide staff with the training and support they needed. Although this was not up to date the manager had arranged dates for all staff to attend in January 2013.

There was an effective system to regularly assess and monitor the quality of service that people received. There was a complaints policy that took account of complaints and comments to improve the service.