First Health Medical and Skin Care Centre

Updated 18 October 2023

First Health Medical and Skin Care Centre is run by Dr Fouzia Rizvi. It is based at 43 Stonecot Hill, Sutton, Surrey, SM3 9HH.

First Health Medical and Skin Care Centre offers general practice services, including travel vaccination and family planning, for children and adults. Minor surgical procedures are carried out, for example to remove moles and warts.

Most appointments with First Health Medical and Skin Care Centre are for aesthetic procedures, for example using lasers or injected filler, which are not regulated by CQC.

The service is open on Monday and Tuesday from 10am until 1pm, on Thursday and Friday from 10 am until 1 pm, and from 4pm until 8pm, and on Saturday from 10 am until 6pm. The service offers booked appointments only.There are two GPs, and a receptionist who also provides some aesthetic treatments not regulated by CQC. There is another aesthetic technician who does not deliver treatments regulated by CQC.

How we inspected this service

During the inspection, we received feedback from people who used the service, interviewed staff, made observations and reviewed documents.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 18 October 2023

This service is rated as good overall. The service had previously been inspected 7 July 2022. At the 2022 inspection the service was found to be in breach of regulations 12 and 17 of the Health and Social Care Act 2008, and was rated as requires improvement.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for First Health Medical and Skin Care Centre on our website at www.cqc.org.uk

We carried out an announced comprehensive inspection of First Health Medical and Skin

Care Centre on 19 September 2023. We found that the breaches of regulation from the previous inspection had been addressed. Following this inspection, the key questions are rated as:

Are services safe? Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The service should:

• Ensure that all staff are trained in awareness of suspected sepsis.
• Expand audit to include review of specific medicines.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care