Archived: Codsall Dental Practice

We spoke with one dentist and two dental nurses. We spoke with two people that used the service whilst they were in the practice. We contacted four people that used the service by telephone and spoke with them about their experiences. We received positive feedback from all we spoke with.

We saw that people's consent to treatment was recorded on the computer system and in the paper records. The provider told us they considered people's individual needs. We saw that a person's medical history was recorded and subsequently reviewed and discussed at each visit. People we spoke with confirmed this.

We looked at the prevention and control of infections in the practice and saw that there were high standards in place including the decontamination of equipment. We looked at the recruitment of staff in the practice and the recording of personal information. We saw that all employees had all the relevant information on their staff file. We looked at the practice's complaints procedure and saw that they had not received any complaints during the current year.