Archived: GL1 Support Services

GL1 Support Services is a domiciliary care service providing care and support to people in their own homes. At the time of our inspection there were three people being supported by the service.

Systems to support people to take their medicines were not fully safe. People’s capacity to make decisions about their care and support had not been assessed. Staff recruitment procedures were generally robust although health checks had not been carried out before staff were employed. Quality assurance systems had not driven improvements in the service.

GL1 Support Services had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We heard positive comments about the service from people and their representatives such as “excellent, no problem whatsoever” and “very happy”.

People were safeguarded from the risk of abuse because management and staff understood how to protect them.

Staff were supported through training and supervision to maintain their skills and knowledge to care for people.

People were treated with kindness, their privacy and dignity was respected and they were supported to maintain their independence. People received care and support that was personalised to their needs.

The management team was accessible to people using the service and staff. Staff spoke positively about their work with people.