Archived: Blue Tin Roof

We found there were processes in place to obtain agreement from people or their representative about how identified needs should be met.

We reviewed the care records held for the person who was using the service at the time of our visit. We saw support plans were personalised and based on an assessment of the person's needs.

At the time of our visit staff were not required to provide assistance to people in the community in relation to the administration of medication. We found evidence there were effective systems in place for the safe administration of medicines should people require support in this area.

We saw evidence there were effective recruitment procedures in place. These should help to ensure people who used the service were protected from unsuitable staff.

We found suitable arrangements were in place to manage an effective process for identifying, receiving and handling complaints for people who received a service from Blue Tin Roof.