The Care Quality Commission

Archived: Worcestershire Short Breaks Service (Midlands Region)

Barnardo's, Prestige House, Wassage Way, Droitwich, Worcestershire, WR9 0NX (01905) 778275

Provided and run by:
Barnardo's

All Inspections

15 October 2012

During a routine inspection

We carried out this inspection over a period of two days. On the first day we visited the office, reviewed people's care files, staff records and other supporting documentation. During the second day we carried out telephone conversations with one person who was using the service, three parents and four care workers.

People told us they had received appropriate information before the service had commenced and they made decisions and choices about the type of support they wished to receive.

The people we spoke with told us that the service they received made a positive difference to their lifestyles. A parent said, "It's brilliant. They take X's needs into account and they do whatever they can to improve X's lifestyle. X can't wait for the support worker to arrive."

People told us they felt safe using the service. There were clear processes in place to protect people and the care workers we spoke with demonstrated a good understanding of their duty in protecting people from unsafe practices.

Care workers had received appropriate training and support to carry out their roles effectively. The people we spoke with told us that care workers were reliable, turned up on time and did not leave before the shift had ended. A parent said, "Never had a problem with attendance. Staff are really punctual."

There was an effective quality assurance programme in place to ensure that ongoing improvements were made for the benefit of the people who used the service.