Archived: The Mandalay Community

People were involved in decisions about their care and support and they were encouraged to make as many decisions as possible for themselves. People's privacy and dignity was respected and promoted.

Staff knew the people using the service well and were able to communicate with them using a range of methods. If people were unhappy about something the staff were able to recognise the signs and take the appropriate action to resolve any issues. People told us that they felt safe and well looked after.

Staff we spoke with had knowledge and understanding of people's needs and knew people's routines and how they liked to be supported. People received assistance to maintain a healthy, active lifestyle. They were supported to attend health care checks and community health professionals were involved to provide advice and intervention when needed.

There was enough staff on duty to support and meet people's needs.

The views of the people who use the service were listened to and acted on. Staff listened to people and took their views seriously and answered their questions in a way that they could understand.

The service provider was able to meet the financial demands of providing safe and appropriate services.

People told us that they felt safe and well looked after. People told us that they could express any problems to the staff who would listen and act. People said that they thought the staff were kind and caring.

Staffing was planned around individual needs and activities. People told us 'The staff are all very nice. I love the staff.'

People looked relaxed in the company of each other and staff. We saw that people took part in a range of community based activities that they enjoyed and were involved in the local and wider community. People had support to take part in the cooking and cleaning and had the opportunity to go food shopping and prepare their own meals. Everyone was fully involved and included in the running of the service. One person said 'I cook, I do my own washing. I am independent but if I get stuck I ask the staff.'

People's health needs were supported and the service worked closely with health and social care professionals to maintain and improve people's health and well being.