Background to this inspection
Updated
17 December 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an announced inspection and took place on 24 November 2015. 48 hours’ notice of the inspection was given because the service is a small domiciliary care agency and we wanted to ensure the registered manager would be present.
Before the inspection, we checked any notifications made to us by the provider, safeguarding alerts raised about people using the service, and information we held on our database about the service and provider.
The inspection was carried out by one inspector. There was one person using the service and one staff member at the time of our inspection. During the inspection process, we spoke with one representative of the person using the service, the involved staff member, and the registered manager.
During our visit to the office premises we looked at various management records along with the care file of the person using the service and the personnel file of the involved staff member.
Updated
17 December 2015
This was an announced inspection that took place on 24 November 2015.
JPRV Ltd trading as HCPA provides a domiciliary care service to people in their own homes. Its services focus mainly on the care and support of people who have a physical disability and adults over the age of 65. At the time of our visit, the agency was providing personal care for one person.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At the last inspection in September 2013, we found that the service met the regulations we inspected against. At this comprehensive inspection the service was also meeting the regulations.
There was positive feedback about the service provided. Staff were caring and the support provided met needs and expectations.
We found that privacy and dignity were respected and promoted, and caring approaches were embedded with the service’s procedures.
The service was customer-focussed. Personalised care was provided that addressed needs and preferences.
Attention was paid to health and nutritional needs, and service delivery risks were adequately managed.
The service had enough suitable staff. Staff were supported to develop appropriate skills and so provided care and support in a caring way that was focussed on the individual.
Safeguarding procedures were embedded and used appropriately, action was taken to resolve complaints, and staff recruitment processes included all necessary checks to ensure that safe staff were supplied.
The service was working within the principles of the Mental Capacity Act 2005. The registered manager knew people as individuals, and demonstrated competency at running a business.