We carried out a review of the data available to us about Kun Mor and George Kiss Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kun Mor and George Kiss Home, you can give feedback on this service.
Kun Mor and George Kiss is a care home registered to provide accommodation and personal care for up to 48 older people including people with dementia. The home is operated and run by Jewish Care, a voluntary organisation. At the time of our inspection, 43 people were living in the home, two of whom were in hospital.
People’s experience of using this service:
People and their relatives told us staff were kind and caring. People told us they were happy with the care and support they received and they felt safe at the service.
The service was clean and infection control measures were in place in line with best practice.
Risks to people's health and wellbeing were assessed and risks mitigated. Electronic care records set out people’s needs and preferences.
The majority of people and relatives told us there were enough staff and recruitment of staff was safe.
Medicines were safely managed, and staff were competent to give medicines.
Staff received adequate training and supervision to support them in their role.
The pandemic had impacted on the running of the service although the service provided remained of good quality. The provider had recently reconfigured its clinical support and quality assurance staff; new models for quality audits were in the process of being embedded.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
At the last inspection on 3 July 2019 the service was rated Good.
Why we inspected:
We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Kun Mor and George Kiss is a care home registered to provide accommodation and personal care for up to 48 older people including people with dementia. The home is operated and run by Jewish Care, a voluntary organisation. At the time of our inspection, 45 people were living in the home.
People’s experience of using this service:
People told us they felt safe and liked living at the service. Staff were kind, caring and provided person centred care.
The service was clean and the environment homely.
Care records and risk assessments were in place to guide staff in caring for people.
The majority of people and relatives told us there were enough staff; we were told by the registered manager staffing levels were increased to support staff in their role at busy times.
Medicines were safely managed although the documentation for people with covert medicines was not in line with best practice. The provider had developed a new medicines policy in draft form which would address these issues and was due to be implemented by the end of June 2019.
The local management team were very well regarded by staff, people using the service and relatives.
Records showed the registered manager and deputy manager promoted good quality care in a range of ways: through management meetings; group supervisions with staff; quality checks and meetings with staff, people and their relatives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service met the characteristics of Good in all five domains; the overall rating for this service is Good.
More information is in the full report.
Rating at last inspection:
At the last inspection on 20 September 2016 the service was rated Good; the last report was published on 1 November 2016.
Why we inspected:
The inspection took place as part of a schedule of planned inspections based on previous ratings.
Follow up:
We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.
The service is located in a purpose built block, on three floors. There are garden areas on each floor. The service is located alongside two other residential and nursing home facilities and a day service run by Jewish Care. This inspection report relates to the care provided at Kun Mor and George Kiss Home only.
Kun Mor and George Kiss Home had a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service had opened in July 2015. Thirty three people had moved from another service run by Jewish Care, Ella and Ridley Jacobs House, and additional people had moved into the service. There had been significant work undertaken by the registered manager and staff to facilitate a smooth transition to the new location.
During the inspection there was a calm and pleasant atmosphere. People using the service informed us that they felt safe living at Kun Mor and George Kiss Home, and people told us they felt they were treated with dignity and respect.
We saw staff interacting with people living at the service during the day of the inspection and noted them to be warm, engaging and reassuring.
The service was in the process of updating care records including care plans and risk assessments. Care plans were detailed and comprehensive, the majority of risk assessments contained information to guide staff in managing all risks referred to.
Training in key areas was up to date for staff for care staff. We noted staff working in the kitchen had obtained training in basic food hygiene but not all had completed additional food hygiene training. Following the inspection, the registered manager confirmed the remaining staff were booked onto appropriate training.
The majority of people told us they enjoyed the food at the service and had sufficient options to choose from.
We noted the service was clean throughout including the main kitchen. We noted on the day of the inspection that some food was left uncovered in fridges in the small kitchens. This was removed by the end of the day. We also noted that some foods were not labelled with the use by date.
We have made a recommendation in relation to basic food hygiene training for all staff.
People had their medicines managed safely. People received their medicines as prescribed and on time. Care staff ensured safe storage and management of medicines. We could see that people accessed health professionals as required and health and social care professionals told us the staff at the service worked in partnership with them to maintain people’s optimum health.
Staff had been carefully recruited and provided with training to enable them to care effectively for people. Staff felt supported and there was always management support available. We could see that regular supervision took place with staff.
People told us the registered manager was a visible presence within the home. Staff talked positively about their jobs telling us they enjoyed their work and felt valued.
Staff knew how to recognise and report any concerns or allegations of abuse and described what action they would take to protect people against harm. Staff told us they felt confident any incidents or allegations would be fully investigated.
We saw there were enough staff on the rota to meet people’s needs but at the time of the inspection the service was using agency staff whilst they were recruiting to vacant posts. Some people told us this impacted on their care. The registered manager told us she had recruited to vacant posts and was in the process of completing relevant checks prior to them starting work. We saw staff recruitment was in line with good practice.
There was a very full and varied programme of activities to participate in at the service and we saw a range of activities taking place on the day of the inspection.
People’s religious needs were actively facilitated by staff, and staff were able to tell us how they responded to people’s cultural needs.
The home had arrangements in place for quality assurance. Regular audits and checks had been carried out by senior managers and the registered manager.
There was a record of essential inspections and maintenance carried out. The building was fully accessible and maintained to a good standard.