The Care Quality Commission

Archived: Angelic Home Care

188 Monton Road, Monton, Eccles, Greater Manchester, M30 9PY (0161) 707 7047

Provided and run by:
Angelic Home Care Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

17 May 2013

During a routine inspection

As part of our inspection we spoke with three people who used the service, two relatives and two members of staff. We also spent time at the office looking at care plans and policies and procedures.

Overall, the people we spoke with told us they were happy with care they had received from the staff at Angelic Homecare. Comments from people included 'I've never had any problems and they have been coming to me for many years now. They explain everything to me and we have a laugh and joke whenever they come round. They are very pleasant and accommodating'.

We found there were appropriate safeguarding procedures in place. One member of staff said to us 'I have never had to make a safeguarding referral yet but I am aware of the procedure. We have a staff handbook which explains what we need to do and I would also speak with my manager'.

The staff we spoke with told us they felt well supported and had enough training available to carry out their job role effectively. One member of staff said to us 'There is lots of training on offer here and I feel really well supported. There is a training plan in place for this year as well'.

We found there were systems in place to monitor the quality of service provided.

4 November 2011

During an inspection looking at part of the service

We did not speak to people using the agency during this visit. This is beacuse the focus of our visit related to complaince actions we made regarding record keeping, training, policies and procedures.

The people we spoke with in August 2011 said they were very happy with their care.

21 July 2011

During a routine inspection

The people we spoke to said they were very happy with their care. They were looked after by a small number of reliable and regular care staff. One person told us they were "very happy with the care". Another told us they were "very satisfied". One relative told us they were very pleased with the help provided and the staff who visited.