Archived: Veincentre Bristol

Every person we spoke with had positive experiences of the procedures that were carried out. People were also positive in their views about the way they were assisted to make a decision about whether to have a procedure, or not.

People were properly supported and were provided with suitable information to assist them to make an informed decision about having treatment at the clinic.

Examples of comments people made included, 'it has been really informative. They explained options, they gave me all the details I needed', 'I have found them brilliant', 'there have been no problems at all from start to finish', 'they have been very good and I have found no problems at all', and 'everything was explained really clearly and I'm planning to go ahead with the procedure".

People received support and treatment from staff who were suitably qualified to provide them with an effective treatment and support through their particular procedure.

The quality of the treatment and overall experience people had at the clinic were checked and monitored. When improvements were identified action was carried out to ensure that they were addressed.

People felt well-informed and involved in their care. They were told about risks associated with their treatment and were asked to give consent before procedures took place. We saw that staff assessed the individual needs of each person that used the service and devised a treatment plan that was safe and appropriate.

We could see that people's dignity was maintained and their privacy protected. There were enough qualified, skilled and experienced staff to meet people's needs.

There was a system in place to monitor the quality of service provided. We saw evidence that comments were listened to and that further investigation took place if necessary. Information gained from audits was analysed and used to inform future practice.