Background to this inspection
Updated
16 June 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection that took place on 22 May 2018 and was unannounced.
The inspection was carried out by one adult social care inspector from the Care Quality Commission (CQC).
Prior to our inspection we contacted the local authority commissioning team and the safeguarding team, the Community Infection Prevention and Control team and Healthwatch Bolton. Healthwatch is an independent consumer champion for health and social care. We also spoke with two healthcare professionals. This helped us to gain a balanced view of what people experienced accessing the service.
We looked at notifications received by CQC. We had received a provider information return form (PIR). This form asks the provider to give us some key information about what the service does well and what improvements they plan to make.
During the inspection we spoke with the registered manager, the deputy manager and two members of care staff. We spoke with four people who used the service and one relative. We also spoke with two professional visitors to the service to gain their views. We received no negative feedback about the service.
We looked at records including four care plans, four staff personnel files, training records, health and safety records, audits and meeting minutes. We observed care at various times of the day whilst carrying out the inspection.
Updated
16 June 2018
Max Potential UK Ltd is a provider of respite care for up to eight people with learning and/or physical disabilities. Day care facilities are also provided at the premises.
At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
Why the service is rated good.
Staffing levels were flexible and staff were recruited safely. There was an up to date safeguarding policy and staff were confident to report any concerns.
Appropriate health and safety measures were in place and premises and equipment were serviced and maintained as required. Medicines systems and processes were robust.
Care plans included a range of health and support information. Information could be produced in different forms to aid understanding and inclusiveness.
Staff had undertaken a thorough induction programme and had regular on-going training.
The food provided was tailored to the individual likes and dislikes and dietary preferences and needs of each individual.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Care and support was offered with kindness, compassion and respect. People’s privacy and dignity was respected. The service made efforts to include people in their own support and care provision.
The service was responsive and flexible to changing needs. There was a range of indoor and outdoor activities on offer. People’s spiritual needs were taken into account.
There was a complaints procedure in place and concerns were dealt with in an appropriate and timely manner. We saw a number of compliments received by the service.
People who used the service, relatives and staff said the management were approachable and supportive. The registered manager had good links within the local community.
Quality checks and audits took place regularly and the service learned from these and made improvements.
Further information is in the detailed findings below.