5 June 2017
During a routine inspection
Fitzwarren Court provides a domiciliary care service to people living in their own apartments. At the time of our visit there were 15 older people using the care and support service.
There is an onsite office from which the care and support service is managed, including facilities such as a beauty parlour, bistro and communal lounges.
People who live in Fitzwarren Court are predominately independent in their day to day living and require some additional support to maintain their independence.
At the time of our inspection there was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported to make day to day decisions such as their daily care routines, meal times and taking part in activities. The care plans were underpinned by the Mental Capacity Act 2005, which documented the decisions people could make. People had consented to their care and support package.
Care records included people’s background and detailed people’s preferences on how their care and treatment were to be delivered. There were a range of activities people could take part in if they wished.
Staff explained the procedures for safeguarding of vulnerable adults from abuse. They were able to tell us the types of abuse and their responsibilities to report abuse. We saw people approach the staff and seek interaction from them. We saw people responded in a positive manner to the staff on duty.
Risks were assessed and staff were knowledgeable about the actions needed to minimise identified risks. Risk assessments were devised on how to minimise risks identified.
Staff told us staffing levels were appropriate for them to deliver the care required in the time given.
The staff were supported to meet their roles and responsibilities. Staff attended training as set by the provider. The staff said the training was good, they attended refresher training and specific training to meet the needs of the people they cared for.
The views of people were gathered about the quality of the service.
Quality assurance systems were in place to assess the standards of care provided.