Updated 20 April 2022
We carried out this announced focused inspection on 5 April 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:
• Is it safe?
• Is it effective?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
- The dental clinic was visibly clean and well-maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to help them manage risk to patients and staff.
- Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The practice had staff recruitment procedures which reflected current legislation.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
- Staff provided preventive care and supported patients to ensure better oral health.
- The appointment system took account of patients’ needs.
- There was effective leadership and a culture of continuous improvement.
- Staff felt involved and supported and worked as a team.
- Staff and patients were asked for feedback about the services provided.
- Complaints were dealt with positively and efficiently.
- The dental clinic had information governance arrangements.
Background
The provider has 584 practices and this report is about Mydentist Bradford Street, Walsall.
Mydentist, Bradford Street is in Walsall and provides NHS and private dental care and treatment for adults and children.
The practice is located in a shopping arcade on the first floor of the building and as such does not have level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available in a nearby car park. The practice has made some adjustments to support patients with additional needs.
The dental team includes six dentists, five dental nurses and a practice manager. The practice has three treatment rooms.
During the inspection we spoke with two dentists, two dental nurses and the practice manager. A compliance manager was also in attendance to provide support. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday to Friday from 8.30am to 5.30pm and Saturday from 9am to 12.30pm
We noted innovative approaches to providing person centred care. Previously the practice had arranged children’s days, prioritising appointments for children.
The practice had taken steps to improve environmental sustainability. For example, where possible, items were recycled, staff were instructed to turn the power off to equipment and lighting when not in use.