Priory Westfield View

Updated 31 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector visited the service.

Service and service type

Priory Westfield view is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service notice of the inspection site visits because the service is small, and people are often out, and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and spoke with other professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

We spoke with two people who used the service and one relative about their experience of the care provided. We spoke with three members of staff including, the registered manager, senior care worker, and care worker.

We reviewed a range of records. This included two people’s care and medication records. We looked at three staff files in relation to recruitment and staff supervision. Multiple records relating to the management of the service and a variety of policies and procedures developed and implemented by the provider during and after the inspection.

After the inspection

We continued to seek clarification from the provider to corroborate evidence found. We looked at training data, staff supervision data and quality assurance records.

Updated 31 July 2019

Priory Westfield view provides personal care and transitional accommodation for male patients who no longer require hospital level care yet continue to experience severe and enduring mental illness or a learning disability. The service is registered for three people and at the time of the inspection three people where residing there.

Priory Westfield view accommodates four people in one adapted building. The size of service meets current best practice guidance. This promotes people living in a small domestic style property to enable them to have the opportunity of living a full life.

People’s experience of using this service and what we found

People living at Priory Westfield view were happy and well cared for. People were encouraged to be independent with all area of daily living and staff provided support when needed. Relatives spoke positively about the service.

Staff were kind and caring and knew all the people and their diverse needs. Staff understood their roles clearly and knew what was expected of them. People were treated with respect and dignity, they were also supported to maintain their safety and wellbeing.

People had maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives told us they were able to spend time in a way they chose to. staff understood the importance of supporting people to be socially included to prevent social isolation.

Relevant health and social care professionals supported people living at the service to help to maintain people’s wellbeing.

The registered manager knew people well and staff felt supported in their role. Effective quality assurance systems were in place and were used to monitor the service and drive improvements.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

Rating at last inspection;

At the last inspection this service was rated Good, (published 31 December 2016).

Why we inspected;

This was a planned inspection based on the previous rating.

Follow up;

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.