The Care Quality Commission

Archived: Q Clinic

139 Harley Street, London, W1G 6BG (020) 7317 1111

Provided and run by:
Q Healthcare Limited

All Inspections

14 May 2013

During an inspection in response to concerns

This inspection was in response to concerns raised to us about the service provided at Q Clinic.

People who use the service were not provided with accurate information about their treatment choices. People experienced extensive delays in their treatment and were not provided with adequate or accurate information that would enable them to make informed decisions about their treatment. One person told us "the excuses and false explanations I have been given leads me to believe I was scammed".

People's needs were not reassessed despite extensive timeframes between assessment and the commencement of treatment.

The provider failed to use information it had to make appropriate adjustments to people's treatment. There were a large number of complaints that were not always managed adequately. People told us that the service failed to respond appropriately to their concerns and comments. One person said staff 'ignored my complaints".

12 January 2012

During a routine inspection

People using the service at Q Clinic receive safe and appropriate care by competent staff and are informed about all aspects of their treatment. People who use the service told us they were happy with the services provided at the clinic, they were treated with respect and their dignity and privacy were maintained. They said that the clinic was clean and they found the staff to be friendly and supportive.