11 July 2013
During a routine inspection
People told us they were given detailed information about their treatment options and associated costs. They said on each visit changes to their medical history were checked. They confirmed they were given explanations of any proposed treatment. They told us they were provided with excellent aftercare. They said they were given a post procedure instruction sheet, contact details for the dentist out of hours and a follow up telephone call the next day to establish their progress.
People said the surgery was kept clean. We saw systems were in place to promote this and prevent risks of cross infection. The surgery room and staff were appropriately equipped with protective clothing and equipment during an implant procedure.
We spoke to the dentist, nurse, receptionist and practice manager during the inspection. We found staff were suitably qualified, trained and supported to deliver care.
We saw quality monitoring systems were in place which effectively monitored and improved systems to benefit people.