The Care Quality Commission
  • Doctor
  • Independent doctor

Nuffield Health Crawley Fitness and Wellbeing Centre

Overall: Good read more about inspection ratings

Crabbat Park, Turners Hill Road, Crawley, West Sussex, RH10 4ST (01293) 884488

Provided and run by:
Nuffield Health

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Nuffield Health Crawley Fitness and Wellbeing Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Nuffield Health Crawley Fitness and Wellbeing Centre, you can give feedback on this service.

5 June 2019

During a routine inspection

This service is rated as Good overall. (Previously inspected January 2018 where the practice was not rated but was found to be compliant in all areas)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection Nuffield Health and Wellbeing Centre Crabbet Lane Crawley on 5 June 2019 as part of our inspection programme.

Nuffield Health and Wellbeing Centre Crabbet Lane Crawley is part of Nuffield Health a not-for-profit healthcare provider. The centre offers a full range of fitness and wellbeing activities including physiotherapy and health assessments, personal training, fitness suite, exercise classes, swimming pool and cafe. The health assessment clinic is based within the fitness centre. Patients seen in the clinic are either private patients or employees of organisations who are provided with health and wellbeing services as part of their employee benefit package. The services are provided to adults privately and are not commissioned by the NHS.

The general manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

As part of our inspection we asked for CQC comment cards to be completed by patients prior to our inspection. There were ten comment cards completed. All these cards contained positive feedback from patients who accessed the service.

Our key findings were:

  • There was an effective overarching governance framework which supported strategic objectives, performance management and the delivery of quality care. This encompassed all Nuffield Health locations and ensured a consistent and corporate approach across all sites.
  • The service had clear systems in place to manage and mitigate risks so that safety incidents were less likely to happen. The service had a clear reporting system and information was shared across all of the provider’s locations.
  • Clinicians were committed to improving the outcomes of patients and delivering quality care.
  • There was effective local management, and when required organisational support was available at regional and national level.
  • All health assessment rooms were well organised and equipped, with good light and ventilation.
  • There were systems in place to check all equipment had been serviced regularly, including blood screening equipment.
  • The service completed a number of clinical and non-clinical audits to assess performance and ensure care provided was safe. These audits were reviewed and actions taken where necessary.
  • Patient feedback obtained by the service through feedback forms was consistently positive about the experiences received.
  • Patients were provided with information about their health and with advice and guidance to support them to live healthier lives.
  • Members of staff we spoke with were wholly positive about working at the service and the support provided to them from leaders.
  • The provider had clear systems and processes in place to ensure care was delivered safely and good governance and management was supported.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

​Chief Inspector of Primary Medical Services and Integrated Care

30 January 2018

During a routine inspection

We carried out an announced comprehensive inspection on 30 January 2018 to ask the service the following key questions; are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Nuffield Health and Wellbeing Centre Crabbet Lane Crawley is part of Nuffield Health, a not-for-profit healthcare provider. They provide health assessments that include a range of screening processes. Following an assessment and screening process patients undergo a consultation with a doctor to discuss the findings of the results and any recommended lifestyle changes or treatment planning. The health assessment clinic is based within the fitness centre. Patients seen in the clinic are either private patients or employees of organisations who are provided with health and wellbeing services as part of their employee benefit package. The services are provided to adults privately and are not commissioned by the NHS.

The service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. For example, physiotherapy and lifestyle coaching do not fall within the regulated activities for which the location is registered with CQC.

We obtained 11 completed Care Quality Commission comment cards. Feedback was very positive about the service provided and the professionalism and friendliness of the staff.

Our key findings were:

  • There was a transparent approach to safety with demonstrably effective systems in place for reporting and recording incidents
  • The service was offered on a private, fee paying basis to adults only.
  • Information about services and how to complain was available and easy to understand.
  • All health assessment rooms were well organised and equipped.
  • There were systems in place to check all equipment had been serviced regularly, including blood screening equipment.
  • Clinicians regularly assessed patients according to appropriate guidance and standards such as those issued by the National Institute for Health and Care Excellence.
  • Staff maintained the necessary skills and competence to support the needs of patients.
  • Staff were up to date with current guidelines and were led by a proactive management team.
  • Risks to patients were well managed. For example, there were effective systems in place to reduce the risk and spread of infection.
  • Systems were in place to deal with medical emergencies and staff were trained in basic life support.
  • Staff were kind, caring, competent and put patients at their ease.
  • Patients were provided with information about their health and with advice and guidance to support them to live healthier lives.
  • The provider was aware of, and complied with, the requirements of the Duty of Candour.

15 September 2014

During a routine inspection

The clinic promoted people's privacy and dignity. The provider had made reasonable adjustments to reflect the needs and diversity of people who used the service. People were given written information about screening procedures. Before people received an Exercise Electrocardiogram (ECG) they were asked for their written consent.

The provider carried out individualised assessments based on people's health and lifestyle choices. People received treatment which was planned in a way that ensured their welfare. Staff members were trained to deal with emergency situations. There were contingency plans in place to deal with foreseeable emergencies.

People told us they were satisfied with their treatment at the clinic and would recommend the service to family and friends.

Staff working at the clinic were suitably qualified. They had the skills and experience to keep people safe and meet their health and welfare needs. One person wrote in their feedback, '(The doctor) is a first class doctor that has been most helpful, personable and very knowledgeable in all clinical matters. I would have no worries in recommending her and hope to see her again in my next medical'.

The provider had taken steps to ensure that people using the service had been adequately protected by using effective recruitment processes and criminal record checking.

The provider had effective systems in place to monitor the quality of service provision through feedback and audits. Improvements were put into place as a result of people's comments. The provider had an effective procedure in place to deal with incidents, risks and complaints.

30 January 2014

During a routine inspection

We saw that the centre was clean and comfortable and promoted people's privacy and dignity. People were given information about screening procedures and their views and comments were taken into account through feedback.

People told us that they were satisfied with their treatment and the professionalism of staff. People had their individual needs assessed before commencing screening procedures and were given detailed information, including risks and contraindications.

We looked around the premises and saw that it was safe, accessible, comfortable and clean. The rooms were well equipped and maintained people's dignity and privacy. There were contingency plans in place for emergency situations.

The provider and other members of staff working at the clinic were suitably qualified and had the skills and experience to keep people safe and meet their health and welfare needs.

The provider had effective systems in place to monitor the quality of service provision through feedback and audits. The provider effectively dealt with incidents, risks and complaints. People felt confident to discuss their concerns with staff if the situation were to arise.

12 February 2013

During a routine inspection

We found that the provider offered a comprehensive health screening service. People who used the service told us that they had received sufficient information prior to the consultation and that they had an explanation of each test undertaken and were given screening test results promptly.

We looked at the choices offered to people who used the service, and the safety and protection of people. Staff told us that they received regular training . We saw that staff were supervised regularly and were appraised annually. The quality of the service was monitored regularly.