Archived: Braceland Orthodontic Practice

We found on this follow up inspection that the provider had taken the necessary steps to address areas identified during our previous inspection in August 2013.

We observed that all areas that had appeared unhygienic or dirty had been cleaned and some items replaced.

We saw that the provider had ensured they had obtained the necessary information that related to recruitment.

We found that systems has been introduced to monitor the service and to ensure that records and information on patients were accurate and up to date.

One patient told us 'I think it's brilliant' whilst another told us 'It's always good quality.'

We saw that patients were greeted in a kind and considerate manner. We looked at treatment records and saw that patients were asked to complete an overall health questionnaire. We observed that treatment was fully explained to patients and their family members.

We found that staff were trained to identify different forms of abuse against children and vulnerable adults and knew who to contact if they had any concerns. Patients and relatives told us that they felt safe at the practice.

The practice had systems in place that prevented and controlled infections however these were not always recorded. We found that most of the surgery was clean but there were some areas that were in need of improvements.

We looked at the staff recruitment records and found that these did not have appropriate checks or information that related to staffs previous employment.

The practice had some systems in place that assessed and monitored the quality of the service. However patients had not been sent surveys to establish what their opinions of the practice was.