6 December 2013
During a routine inspection
We saw people's medical and dental health needs were accurately documented in their records and their medical history was updated at each visit. One person told us "The dentist always checks that I am well and my medication has remained the same since my last visit."
We found the practice to be clean and satisfactorily maintained. Staff were following effective infection control procedures. People we spoke with commented, "The practice is always lovely and clean", "it's spotless" and "staff always look clean and smart".
The practice had an effective system to regularly assess and monitor the quality of service that people received. During our visit we saw evidence that the practice was undertaking regular checks and audits. We saw there was a robust and accessible complaints procedure that was routinely followed by staff.
Staff told us they felt well supported by management and were offered appropriate training at regular intervals. Staff attended regular practice meetings and were appraised annually.