31 January 2013
During a routine inspection
The practice was clean and tidy. Personal protection equipment such as aprons, gloves and eye protection was used appropriately and infection control policies were followed. People we spoke with said that the practice was always clean and tidy.
Staff felt supported and said that they enjoyed working in the practice. They said that communication was excellent and they were all able to contribute to how the service was provided.
There was a complaints procedure and any complaint made was recorded and responded to in a timely manner.