Updated 3 April 2019
We undertook a focused inspection of Enslin Limited on 18 March 2019. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a dental specialist advisor.
We undertook a comprehensive inspection of the practice on the 19 June 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for dental practice on our website www.cqc.org.uk.
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
• Is it well-led?
Background
Enslin Limited Dental Care is a small, well-established dental practice that provides NHS treatment to about 10,000 adults and children. The dental team includes two dentists, three dental nurses, one receptionist and a practice manager. The practice has two treatment rooms.
As the practice is not on ground level, there is no access for people who use wheelchairs. The practice does not have its own parking facilities, but there is on street parking nearby.
The practice is open from 8:45 am to 5 pm each day.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at the practice is the principal dentist.
During the inspection we spoke with the principal dentist and the practice manager. We looked at practice policies and procedures, and other records about how the service is managed.
Our findings were:
- The provider had made good improvements in relation to the regulatory breach we found at our previous inspection and was now providing well-led care in accordance with the relevant regulations.