The Care Quality Commission
  • Dentist
  • Dentist

Archived: Mydentist - Bolding Way - Haywards Heath Also known as mydentist

The Vale Medical Centre, Bolding Way, Haywards Heath, West Sussex, RH16 4RT (01444) 441116

Provided and run by:
IDH Limited

All Inspections

21 September 2017

During a routine inspection

We carried out this announced inspection on 21 September 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We told NHS England and Healthwatch that we were inspecting the practice. They did not provide any information.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Mydentist Bolding Way is located in Haywards Heath. It provides NHS and private treatment to patients of all ages.

The practice occupies ground floor premises and consists of three treatment rooms, a separate decontamination room, a patient reception and waiting area and a wheelchair accessible toilet. Free parking is available on site. There is level access for people who use wheelchairs and those with pushchairs.

The dental team includes two dentists, one part time hygienist, one qualified dental nurse, one receptionist and a practice manager.

The practice is owned by a partnership and is registered with the Care Quality Commission as part of IDH Dental organisation. As a condition of registration the practice must have a person registered with the Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Mydentist Bolding Way was the practice manager.

On the day of inspection we collected 19 CQC comment cards filled in by patients and spoke with two other patients. This information gave us a positive view of the practice.

During the inspection we spoke with one dentist, one hygienist, one dental nurse who was employed by the organisation and provided dental nursing cover when required, the practice manager, one receptionist and the area manager for the organisation. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: Monday to Friday from 8.30am to 5pm.

Our key findings were:

  • The practice appeared clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

13 September 2013

During a routine inspection

During our inspection we spoke with five patients who all spoke positively about their experience of using this dental practice. One patient told us 'The care here is good.' Another told us 'The dentist has been fantastic, very caring.'

We spoke with the practice manager, a dentist and a dental nurse who was working as a receptionist. The staff told us that the practice was a good place to work and they were supported in their roles. However we found that there was not always a designated first aider on duty, which put patients, staff and visitors at risk of receiving inappropriate care and support should they collapse, have an accident or become suddenly unwell.

There was information readily available in the practice for patients and staff on how to raise concerns. There were policies and procedures in place for safeguarding vulnerable adults and children. The patients we spoke with told us knew how to raise a complaint. They told us they would have no issue with complaining but had never needed to. All staff had received training on safeguarding and understood their roles and responsibilities in relation to this. This meant that patients who used the service were protected from the risk of abuse.

We observed that the treatment rooms in the practice were clean and hygienic. There were systems in place to ensure that patients were not at risk from infection or cross contamination. Patients confirmed the practice was always 'clean and tidy'.