The Care Quality Commission

Archived: ADP Dental Company - Goldington

147a Churchlane, Bedford, Bedfordshire, MK41 0PW (01234) 211021

Provided and run by:
IDH Limited

All Inspections

6 March 2012

During a routine inspection

During our visit to the service on 06 March 2012 we spoke with four people who were waiting to see the dentists. They told us that the dentist would tell them about their treatment and the options available to them. One person told us that that they had been visiting the same dentist for ten years and had had no problems. A husband and wife told us that they could always have appointments together and the first appointment at 8 o'clock suited them as they commuted to London.

We observed the reception staff having friendly appropriate conversations with patients, and helping them to make appointments at times that best suited them. Another person said, 'every time I come here this place improves'. People told us that they had seen the plan of their proposed treatment and been requested to sign it. They also told us that they were always offered an appointment in a timely fashion. The registered manager confirmed that if people stated that they were in pain when they made an appointment, they would be seen within 24 hours, and usually on the same day.