Updated 13 December 2019
We undertook a follow up focused inspection of N12 Dental Care on 29 November 2019. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported remotely by a specialist dental adviser.
We undertook a comprehensive inspection of N12 Dental Care on 16 October 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and 17 was in breach of regulation of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for N12 Dental Care on our website www.cqc.org.uk.
As part of this inspection we asked:
• Is it well-led?
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 16 October 2019
Background
N12 Dental Care is in Barnet and provides NHS and private dental treatment to adults and children.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.
The dental team includes the principal dentist, three associate dentists, three dental nurses, one trainee dental nurse, one dental hygienist and two receptionists. The practice has four treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at N12 Dental Care is the principal dentist.
The practice is open: Mondays to Fridays 8.30am to 5.30pm
Our key findings were:
- The practice had infection control procedures which reflected published guidance and there were arrangements for minimising the risks associated with Legionella.
- The provider had thorough staff recruitment procedures.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had made improvements to its leadership.
- The practice had carried out a Disability Access audit.
- The practice had asked patients for feedback about the services they provided and there were now systems in place for ongoing patient feed to take place.