The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Thera West

The West House, Alpha Court, Swingbridge Road, Grantham, Lincolnshire, NG31 7XT 0300 303 1284

Provided and run by:
Thera Trust

All Inspections

24, 25, 26 February 2014

During a routine inspection

Thera West supported eight people in their own homes and provided them with care and support services that were within the remit of their registration. We were able to meet with seven of the eight people, spent time with them and their team of staff and looked at care documentation. Thera West visited nine other people in the community who received support with social and domestic activities. We also visited the provider's office to look at service records and information.

25, 26 September 2012

During a routine inspection

We found that people were encouraged to make choices for themselves, were asked about what was important to them and how they would like their care to be delivered.

A relative of one person we spoke with told us that staff completed a daily record when they undertook their visit. The record showed how they had completed their visit and communicated any information needed between staff. The relative told us, 'They (staff) are always on time. If they are going to be a bit late they always let us know. They never let you down.'

People were involved in planning the way staff supported and cared for them. One person said, 'They plan things with me. I like gardening and they (staff) have helped me to be a volunteer at a garden centre.'

The people we spoke with talked positively about the staff that supported them. They told us they felt confident that the staff had the right skills and experience and that they were honest and trustworthy.

We found that staff had the right amount of training and supervision to enable them to do their job safely. We also found they were given, and encouraged to give regular feedback to the management team on how well the organisation was doing.

People felt confident taking any suggestions or concerns to the manager or any of the staff team. One person told us, 'I speak to the manager if I have any issues. My care is running exactly as I want it.'