The Care Quality Commission
  • Dentist
  • Dentist

Archived: Fairfield Dental Surgery

10 Station Path, Staines, Middlesex, TW18 4LW (01784) 458425

Provided and run by:
Avsan Holdings Limited

Important: The provider of this service changed. See new profile

All Inspections

18 December 2013

During an inspection looking at part of the service

This was a follow up visit to check that improvements on recruitment records had been made since we visited the dental surgery on 8 August 2013. During this current visit on 18 December 2013 we checked these records, and found that all the required information was now available. We did not speak with any patients during this visit as we were checking records only, and during the August 2013 inspection, comments from patients had all been very positive.

8 August 2013

During a routine inspection

We carried out an inspection at Fairfield Dental surgery to look at the care and treatment provided to patients who used the service. During the visit we interviewed five patients and observed three treatment sessions. We spoke with five staff who worked at the surgery, and reviewed eight patient's records.

The patients we spoke with were very satisfied with the service. They described the surgery as "Very well organised" and the staff as "Really polite." They told us staff treated them respectfully and ensured they had given their consent to care and treatment in advance. Patients were aware of their treatment plans and had been given options about the treatment they received. We were told staff were "Very supportive" and gave "Good advice."

We were told that the the premises were kept clean, and that staff were seen to wash their hands, and wear gloves etc when carrying out procedures. Comments on cleanliness from patients included "Yes, it's very clean" and "It always looks fine." People told us they would know who to make a complaint to if they had one, though none of the people we spoke with had any complaints. Comments on this subject included "No complaints. I'm really happy here" and "Nice staff and lovely dentists. They make you feel relaxed."

We did not ask patients about staff recruitment, though we did review staff recruitment records during our visit and found that more work was needed to ensure all the correct documentation was on file.