The Care Quality Commission
  • Dentist
  • Dentist

Archived: Dental Concepts Whitchurch

67 Winchester Road, Whitchurch, Hampshire, RG28 7HW (01256) 893517

Provided and run by:
Dr. Shilpa Chitnis

Important: The provider of this service changed. See new profile

All Inspections

1 May 2013

During a routine inspection

We spoke with people who used the service and they all told us that they were very happy with the care and treatment they received. One person told us that "I was very nervous about having some treatment done. The dentist very kindly downloaded some music for me to listen to and help me relax whilst the treatment was taking place". People told us that staff were friendly and welcoming and that they were always treated in a respectful manner by the dentist.

People we spoke with told us that they were involved in planning their treatment and were able to make decisions about their dental care. They said that they received adequate information about their treatment and received information about how to care for their teeth in-between appointments.

We found the practice was clean and tidy. Infection control policies were in place and followed by all staff. Personal protective equipment was used appropriately by staff.

Staff told us that they felt supported by the practice manager and dentists. We saw that staff received appropriate training and appraisal.

The provider had systems in place to monitor and assess the service provided and patients were able to provide feedback on the services received at each visit.