10 October 2013
During a routine inspection
People told us they were very happy with the service they received. They told us they had enough information to make a decision about their treatment. They were given options to support them in making informed decisions on what treatment they received.
We were told that the dentist fully explained any treatment they were being offered and that they were encouraged to ask questions about their treatment. People said they were provided with clear information about the cost of the different treatments.
We were told that all the staff were very friendly, professional and helpful. People said that appointments were flexible to meet their needs and if they needed urgent dental advice or care that the service was extremely responsive to their needs.
We were told by people who used the service that they felt safe and that the dentist and staff made them feel at ease and very welcomed. We saw that the service provided a wide range of information for people on dental and other health issues.
People told us they had not needed to make any complaints and so had not sought information on this. We saw that the service had a robust complaints procedure which was clearly provided for people to see.