The Care Quality Commission
  • Care Home
  • Care home

Archived: Hawthorns Residential Care Home

8 High Street, Loftus, Saltburn By The Sea, Cleveland, TS13 4HW (01287) 641508

Provided and run by:
Mr Justin Russi

All Inspections

5 June 2013

During a routine inspection

During this inspection we spoke with five people who used the service, a visitor, the acting manager, the provider and two members of staff.

People told us that they were happy with the care and service received. One person told us they thought they had been managing at home although not eating enough. They came to the home Hawthorns for two weeks and didn't go back home. They said it was the best thing they had ever done and were very happy. The person said, "Staff are always around if I need anything, they are friendly and know me well." Another person commented, "The staff are lovely, they understand how I like things done."

We were able to observe the experiences of people who used the service. We saw that staff treated people with dignity and respect.

We saw that people had their needs assessed and that care plans were in place.

The care records examined showed that people and their families were involved in making decisions about their care and treatment.

People were safe and their health and welfare needs were met by sufficient numbers of appropriate staff.

You can see our judgements on the front page of this report.

1 October 2012

During a routine inspection

Most people who lived at the home had marked problems with their memory and found it difficult to think about recent events or at times, to have a conversation. None of the people who used the service we spoke with could specifically comment on how the home and staff supported them. Throughout the visit we used a specific way of observing care to help to understand their experience of the service. We used a tool called the short observational framework for inspection (SOFI).This involved spending a substantial part of the visit observing groups of people to see how they occupied their time; appeared to feel; and how staff engaged with them.

From our observations we found that staff needed to leave the communal areas unattended for large portions of time, as they all needed to attend to people's personal care needs. For the majority of our visit we did not see staff and on the occasions that we did staff were escorting people from the lounge to their bedroom or bathroom. We found that staff ate their lunch in the communal lounge/dining room so they could be at hand to assist the other staff member if needed. The manager told us there was a multipurpose room where staff could go for lunch if they wanted. Staff found using this room meant the other staff were left stretched and could not attend to people's needs in a timely fashion. We were told that because of people who used the service needs none of the staff could leave the building during their lunch break. We did observe that when staff assisted people they involved them in discussions about their care and general conversations. We observed that staff were attentive to people's personal care needs and ensured that individuals' attire maintained their dignity.

We spoke with five relatives and all told us that they felt the staff know how to effectively care for people. They said, 'I'm happy with the care and the staff are really looked after the people well', 'It is like a big family and the staff look after me as well as my relative', and 'The girls really work hard to make sure we are alright but at times it feels like there is not enough of them to go around'.