The Care Quality Commission
  • Dentist
  • Dentist

Mydentist - Rainford Road - Billinge

3 Rainford Road, Billinge, Wigan, Greater Manchester, WN5 7PF (01744) 892616

Provided and run by:
IDH 403 Ltd

All Inspections

06 February 2023

During a routine inspection

We carried out this announced comprehensive inspection on 6 February 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

The provider is part of a corporate group {my}dentist and has 554 practices, and this report is about Mydentist - Rainford Road - Billinge.

Mydentist - Rainford Road - Billinge provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes 5 dentists, 6 qualified dental nurses, 1 trainee dental nurse, 1 dental hygienist, 1 receptionist,1 domestic cleaner and 1 practice manager. The practice has 3 treatment rooms.

During the inspection we spoke with 3 dentists, 2 dental nurses and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Wednesday from 9am to 5:15pm

Thursday from 9am to 6:30pm

Friday from 8am to 5pm

7 May 2015

During a routine inspection

We carried out a comprehensive inspection of Billinge Dental Practice on 7 May 2015.

Billinge Dental Practice is part of Brand IDH, a national organisation which operates 600 dental practices across the United Kingdom. It offers mainly (approximately 80%) NHS dental care services to patients of all ages. The services provided include preventative advice and treatment and routine and restorative dental care. Treatment and waiting rooms are on the ground floor of the premises.

The practice has three dentists, one of whom is part time; seven dental nurses (who also worked as receptionists), a part-time hygienist, a receptionist and a practice manager. The practice manager is applying to be the registered manager for the practice. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run. The practice manager is full time but is also responsible for one other practice.

The practice is open Monday to Wednesday day from 9-00am to 5-30pm, Thursday from 9-00am to 6-30pm and on Friday from 8-00am to 5-00pm

We spoke with two patients who used the service on the day of our inspection and reviewed 29 completed CQC comment cards. Patients we spoke with and 27 patients who completed comment cards were positive about the care they received from the practice. They commented staff were caring, helpful and respectful and that they had confidence in the dental services provided. Two negative comments were made; one regarding the availability of appointments and one about staff attitude.

We found that this practice was providing safe, effective, caring, responsive and well-led care in accordance with the relevant regulations.

Our key findings were:

  • The practice had systems to assess and manage risks to patients, including for infection prevention and control, health and safety and the management of medical emergencies.
  • Dental care records were detailed and showed on-going monitoring of patients’ oral health. Staff had received training appropriate to their roles.
  • We reviewed 29 comment cards that had been completed by patients. Common themes were patients felt they were listened to and received very good care in a clean environment.
  • Patients were able to make routine and emergency appointments when needed. There were clear instructions for patients regarding out of hours care.
  • There were clearly defined leadership roles supporting the practice and arrangements for sharing information within the practice.

There were areas where the provider could make improvements and should:

  • Ensure the dental team is familiar with ‘The Delivering Better Oral Health toolkit’.
  • Ensure staff are knowledgeable about the Mental Capacity Act (MCA) 2005 and its relevance to dental practice.
  • Review how feedback from the IDH patient surveys is shared with practice staff and patients.

25 April 2012

During a routine inspection

We spoke with four people using the service. All were positive about the care they received and felt "welcomed" by the staff. The majority of services are provided to NHS clients although some people do pay privately.

Comments included,

"They are always welcoming I can recommend them", " nothing is ever done that [the dentist] has not been discussed with me" and " Most of the time I can go away and think about it. I'm never rushed".

During our visit we saw that there was a variety of information available in the reception

area. This included general information about average cost of treatment and more

specific leaflets for people with a medical condition that could affect their dental health.