The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Edgcare at BMI Hendon Hospital

Overall: Good read more about inspection ratings

46-50 Sunny Gardens Road, Hendon, London, NW4 1RP 0800 689 0613

Provided and run by:
Edgcare Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

29 May 2019

During a routine inspection

This service is rated as Good overall. The service was previously inspected in March 2018 and met the standards in place at the time.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Edgcare at BMI Hendon Hospital on 29 May 2019 as part of our ratings inspection programme for Independent Health Providers.

At this inspection we found:

  • There was a clear leadership structure and staff felt supported by management.
  • People using the service were able to contact clinicians directly with any concerns or questions following a consultation.
  • The service had a process in place to communicate with a patient’s NHS GP.
  • The service proactively sought feedback from staff and patients, which it acted on.
  • Information about services and how to complain was available and easy to understand.
  • Appointments with the GP were readily available and flexible to meet the needs of the individual patient.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

7 March 2018

During a routine inspection

We carried out an announced comprehensive inspection on 7 March 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The provider supplies private general practitioner services. Dr Mark Semler is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We reviewedtwo CQC patient comment cards both of which were positive about the service provided. The comment cards stated that they received a high standard of treatment and staff were caring.

Our key findings were:

  • There were systems in place for acting on significant events and complaints.
  • There were systems in place to assess, monitor and manage risks to the premises and patient safety.
  • There were arrangements in place to protect children and vulnerable adults from abuse.
  • Staff had received essential training and adequate recruitment and monitoring information was held for all staff.
  • Care and treatment was provided in accordance with current guidelines.
  • Patient feedback indicated that staff were caring and appointments were easily accessible.
  • There was a clear vision and strategy and an open and supportive culture.