• Dentist
  • Dentist

Archived: Dr Olakunle Awolola - Humber Avenue

107 Humber Avenue, South Ockendon, Essex, RM15 5JT (01708) 853107

Provided and run by:
Dr. Olakunle Awolola

All Inspections

14 March 2017

During a routine inspection

We carried out this announced inspection on 14 March 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We told the NHS England area team and Healthwatch that we were inspecting the practice. They did not provide any information.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Dr Olakunle Awolola is in Ockendon, Essex and provides NHS treatment to patients of all ages.

There is level access for people who use wheelchairs and pushchairs.

The dental team includes two dentists and four dental nurses and one receptionist. The practice has two treatment rooms.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

On the day of inspection we collected 30 CQC comment cards filled in by patients and spoke with three other patients. This information gave us a positive view of the practice.

During the inspection we spoke with the principal dentist, one dental nurses and the receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Mondays to Fridays from 9am to 1pm and 2pm to 5pm.

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

25 July 2013

During a routine inspection

We spoke with three people who used the service at the time of our visit. All were complimentary about the provider and felt that it was a safe, effective and well led practice.

All commented that they had been given sufficient information about their treatment including the risks, benefits and costs. This enabled them to make decisions about their treatment.

One person said, "I have been coming here with my children for several years now and they have put me completely at ease. The information is good and they are very kind and caring."

We found that consent was recorded correctly and this was reflected in the treatment plans. People we spoke with said that where appropriate, they had been asked to provide written consent to treatment.

We found that the infection control procedures at the practice were of a good standard and the provider followed the Department of Health guidelines.

Staff we spoke with felt supported but had not received an annual appraisal. Staff were able to undertake their continuous professional development and other relevant training such as infection control and first aid. Staff meetings did take place but minutes of those meetings were not routinely recorded.

The provider had systems in place to monitor the quality of service provided and a complaints procedure was clearly displayed. Patient surveys were undertaken but this is an area for improvement as records were incomplete.