The Care Quality Commission
  • Dentist
  • Dentist

Archived: Raby Road Dental Centre

30 Raby Road, Neston, Merseyside, CH64 9UZ (0151) 336 6844

Provided and run by:
Mr. Thomas Howard Williams

Important: The provider of this service changed. See new profile

All Inspections

19 March 2013

During a routine inspection

We spoke with three people who used the service. They were very happy with the treatment provided. People said the dentist always explained what they were doing, what the treatment options were including risks and benefits and the costs involved. People told us:

'It's a wonderful service [more than happy with the service, nothing but praise for them]',

'Quite happy with the service provided'

We checked four people's dental records and found evidence of completed records in respect of dental examinations, assessments, treatment planning and advice. All records were up to date.

We looked at infection control and decontamination policies and procedures and saw that the relevant guidance for the cleaning of dental instruments was followed. Contracts were in place and up to date for clinical waste, maintenance of sterilisation equipment and x-ray equipment.

There were sufficient numbers of suitably qualified staff. Staff had received annual training in cardiopulmonary resuscitation (CPR) and emergency procedures and appropriate medical supplies were in place to deal with medical emergencies.

The quality of the service provided to people was monitored through audits in infection control, record keeping and the safety of dental equipment. An annual patient satisfaction survey was completed but no formal analysis of the results undertaken. There was no evidence on how this information was used to improve the quality of the service provided to people.