The Care Quality Commission
  • Dentist
  • Dentist

Archived: D M Garland Dental Practice

264 New Church Road, Hove, East Sussex, BN3 4EB (01273) 417781

Provided and run by:
Mr. Donal Garland

Important: The provider of this service changed. See new profile

All Inspections

2 February 2015

During a routine inspection

We spoke with four patients who used the service. They were all happy with the care and treatment they received and the way in which it was delivered. One patient told us, "I'm really happy coming here. I wouldn't keep coming back if I didn't".

We saw before patients received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We noted patients' verbal and written consent was obtained before care and treatment was undertaken. Patients' views and experiences were taken into account in the way the service was provided and delivered in relation to their treatment. Patients were cared for, or supported by, suitably qualified, skilled and experienced staff.

We observed the care given was safe and appropriate. Care and treatment was planned and delivered in a way that was intended to ensure patients' safety and welfare. There were arrangements and equipment in place to deal with medical emergencies. We saw there were effective systems in place to reduce the risk and spread of infection. We also found systems were in place for patients and relatives to make a complaint about the service if necessary.

9 March 2012

During a routine inspection

People we spoke with who attended the practice told us that they were very satisfied with the service provided. They said that they found the dentist and his staff to be friendly and helpful and they were treated with respect and their privacy was maintained:

'We've been coming here for years and are very happy. We wouldn't want to go anywhere else. It's like a family here, so relaxed and comfortable and, as you can see, everyone is so friendly'.

This was also evident from direct observation of effective interaction and of individuals being supported in a professional, sensitive and respectful manner.

People told us that they were given sufficient information about their treatment options and the relevant fees and were able to ask any questions or raise any issues or concerns that they might have:

'Everything I need doing is carefully explained in detail. He (the dentist) is absolutely marvellous and so understanding. My kids are now going to him as well'.

'I'd recommend Mr Garland to anybody ' and I do'.