We sent a request to the provider to ask them to submit evidence to demonstrate that they had completed their action plan. The provider sent us copies of appraisals and training certificates to verify that the action plan had been met.
This meant that the service could evidence that patients fully benefited from receiving treatment from a fully supervised staff team.
We saw that the practice endeavoured to give people as much information in relation to health promotion as possible. We found that patients had their health and welfare promoted by the policies of the practice. People were protected from harm and were treated in a clean and hygienic environment. Patients had the information they needed if they wished to raise concerns about their treatment. Clinical notes revealed that patients were involved in their treatment and were given appropriate advice to maintain their dental health.
The staff team we spoke with considered that they felt supported in their role. They received training when necessary as part of their role. The lack of evidence of recorded of supervision and appraisal sessions for staff meant that they were not fully supported in their role .