19 August 2013
During a routine inspection
Patients we spoke with said they felt safe and at ease with the dentists and staff. Everyone we spoke with told us they had recommended this practice to others.
Detailed assessments and treatment plans had been prepared for patients. Treatment had been given with patient's agreement and consent. One patient commented that the dentist 'told me what the treatment was going to be. He showed me the X-rays and explained everything.' Another patient told us 'they take time to listen to you and give you options. You can go away and think about it.'
The premises were clean and well maintained. There were arrangements for infection control checks and daily cleaning tasks. Staff were knowledgeable regarding infection control and decontamination procedures for equipment and instruments used. There was documented evidence that equipment used had been maintained and inspected by specialist contractors. One patient we spoke with said 'everything is clean.'
Patient records were being stored securely and were accurate and fit for purpose.