Letter from the Chief Inspector of General Practice
This practice is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Station St Surgery on 7 November 2017 as part of our inspection programme.
At this inspection we found:
- Urgent same day patient appointments were available when needed. All patients we spoke with and those who completed comment cards before our inspection said they were always able to obtain same day appointments and access care when needed.
- Patients’ needs were assessed and care delivered in line with current guidelines. Staff had the appropriate skills, knowledge and experience to deliver effective care and treatment.
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The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
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Results from the July 2017 annual national GP patient survey showed high levels of patient satisfaction with all aspects of the practice and patient care.
- Patients said GPs gave them enough time and treated them with dignity and respect.
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The practice took the needs of the local population into account. For example, as a higher than average number of patients aged over 75 were registered with the practice, a staff member had been trained as a dementia navigator to assist patients with dementia and their carers with accessing appropriate health care and linking them up with other organisations for appropriate advice and assistance.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice