5 November 2012
During a routine inspection
"professional". People told us they had "no reason to complain". One person that we spoke with said that the dentist "was awesome." Another person told us "the dentist always explains what he has found during his examination and what my treatment options are, then I can make a decision about what to do."
All five people that we spoke with said that they felt safe in the care of the dentist. They also said that all members of the staff team acted and spoke in a professional manner. One person said "the staff are always polite and helpful."
Everyone commented on the cleanliness of the practice. They said they regularly saw staff making sure that the surgery was clean, tidy and hygienic. We found people received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection. One person said "I've never had any worries or concerns about the cleanliness here, it's fine."
The provider had an appropriate system in place for gathering, recording and evaluating information about the quality and safety of care the service provides. People who used the service and their representatives were asked for their views about their care and treatment.