26 September 2016
During a routine inspection
People were supported by a staff team who could recognise signs of abuse and knew how to report concerns. People were supported by shared lives carers who understood the risks to them and how to keep them safe from harm. Risks and any actions required to reduce these risks were not recorded in risk assessments. People were happy with the support they received with their medicines.
There were sufficient numbers of shared lives carers to meet people’s needs. Shared lives carers were recruited safely. Support carers who provided ‘relief’ care when shared lives carers were absent did not have the required pre-employment checks completed.
People were happy with the skills of their shared lives carers and felt their needs were met. People’s rights were not always upheld by the effective application of the Mental Capacity Act 2005. People received the support they needed with their food and drink. People’s day to day health needs were met and they were supported to see healthcare professionals when needed.
People were supported by a staff team who were kind and caring towards them. People were supported to be involved about choices around the care they received. People’s independence was promoted and their privacy and dignity was respected.
People received care that met their needs and preferences. People were supported to maintain their personal interests and to access a wide range of leisure opportunities. People felt able to complain if required.
People felt the service was good and well managed, however they were not always aware of who the manager was. The manager had developed a staff team who were committed and motivated in their roles. Quality assurance and governance processes were not adequate and did not ensure any required improvements in the service were made. Care plans did not always reflect the care and support people received. People were not always fully involved in the planning and review of their care. The provider had not ensured accurate records were maintained regarding the care and support people received.
The provider was not meeting the requirements of the law regarding the management of the service. You can see what action we told the provider to take at the back of the full version of the report.