Archived: Bedhampton Nursing Home & Specialist Care Unit

Bedhampton Nursing Home and Specialist Care Unit was providing personal and nursing care to 39 people at the time of the inspection. The service can support up to 49 people. The service supports older people and younger adults who may have a sensory impairment or physical disability.

People’s experience of using this service and what we found

People received exceptional personalised care that met their needs and preferences. The service worked extremely hard to ensure people achieved their goals and enjoyed a good quality of life. Staff went to exceptional lengths to ensure people had access to a wide range of activities that met their individual needs. People’s communication needs were met using innovative methods and staff demonstrated a comprehensive understanding of the importance of this.

Staff were motivated to provide and maintain high standards of personalised care which treated people with dignity and respect. People and relatives consistently praised the caring nature of the staff.

People were kept safe from avoidable harm. Staff recognised the risks to people’s health, safety and well-being and knew how to support them safely. People received their medicines as prescribed. The environment was very clean and good infection control procedures were observed.

Healthcare professionals told us that the service worked very well with them, to provide good outcomes for people. People were positive about the food and drink. Staff were supported in their roles and had received training, so they were able to support people effectively.

People knew how to raise concerns. They had confidence in the registered manager and numerous complimentary comments were given about the running of the service.

A quality assurance system was in place to continually assess, monitor and improve the service. People, relatives, health and social care professionals and staff told us they would recommend the home to others.

We found the service met the characteristics of Outstanding in Responsive and Good in Safe, Effective, Caring and Well-led. More information is available in the full report.

Rating at last

The last rating for this service was good (published 31 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

There is no required follow up to this inspection, however we will continue to monitor the service through information we receive.

Bedhampton Nursing Home and Specialist Care Unit is registered to accommodate up to 49 people. It provides personal and nursing care services for older people and younger adults who may have a sensory impairment or physical disability. At the time of our inspection there were 37 people living at the home. They were accommodated in private rooms on two floors. Shared facilities included a wet room, hairdresser, two treatment rooms, a quiet lounge on each floor, a conservatory / dining area, and an enclosed courtyard garden.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are “registered persons”. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had put arrangements in place to protect people from risks to their safety and welfare, including the risks of avoidable harm and abuse. Staffing levels were sufficient to support people safely. Recruitment processes were in place to make sure the provider only employed workers who were suitable to work in a care setting. There were arrangements in place to store medicines safely and securely, and to administer them safely in accordance with people’s preferences.

Staff received training and supervision to maintain and develop their skills and knowledge to support people according to their needs. Staff were aware of the principles of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. Staff supported people to eat and drink enough to maintain their health and welfare. People could access external healthcare services, such as GPs and hospital out-patient appointments.

Staff had developed caring relationships with people they supported. People were encouraged to take part in decisions about their care and support and their views were listened to. Staff respected people’s independence, privacy, and dignity.

Staff delivered care and treatment which were based on assessments and plans which took into account people’s abilities, needs and preferences. Staff supported people to take part in leisure activities which reflected their interests. People were kept aware of the provider’s complaints procedure, but there were few complaints made.

The home had a welcoming atmosphere. People appreciated the honesty and responsiveness of the management. Systems were in place to make sure the service was managed efficiently and to monitor and assess the quality of service provided. The provider responded to feedback to improve and expand the service.