Archived: Harrow Association of Disabled People(HAD)

The person who used the service received appropriate care and support that met their individual needs and were treated with dignity and respect.

There were processes in place to protect people using services from harm. Staff were trained to recognise the signs of abuse and to report concerns accordingly.

The person who used the service was cared for and supported by suitably skilled and experienced staff.

There was an effective complaints system available.

Records kept were fit for purpose and held securely.

There were processes in place to protect people using services from harm. Staff were trained to recognise the signs of abuse and to report concerns accordingly.

People were cared for and supported by suitably qualified and skilled staff. Staff were trained, supervised and appraised appropriately.

There were systems to monitor the quality and safety of the service in place.