The Care Quality Commission
  • Doctor
  • GP practice

Wigston Central Surgery

Overall: Good read more about inspection ratings

Two Steeples Medical Centre, 10 Abington Close, Wigston, Leicestershire, LE18 2EW

Provided and run by:
Wigston Central Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Wigston Central Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Wigston Central Surgery, you can give feedback on this service.

5 March 2020

During an annual regulatory review

We reviewed the information available to us about Wigston Central Surgery on 5 March 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

17 August 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of  Wigston Central Surgery on 17 August 2017. Overall we rated the practice as good.

Our key findings were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients, for example as a result of healthcare associated infections were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • The practice was responsive to the needs of patients and tailored its services to meet those needs.
  • Patients prescribed high risk medicines were well managed and there was an effective re-call system in place for patients with long term conditions.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said there was continuity of care, with quick and easy access to GPs and nurses.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • Effective systems and processes were in place to help ensure carers were supported and their healthcare needs met.
  • There was a strong management structure which was effective in accepting and meeting new challenges.
  • Staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour.

However, there were also areas of practice where the provider needs to make improvements.

The provider should;

  • Complete full cycle clinical audits to drive quality improvement.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice