31 January 2017
During a routine inspection
At the last inspection, the service was rated good.
At this inspection we found the service remained good.
People were kept safe from avoidable harm and abuse. Staff had been provided with training to enable them to recognise signs and symptoms of abuse; and felt confident in how to report them. Risk assessments were in place to promote people’s safety and they were regularly reviewed. The service’s recruitment process ensured that sufficient and suitable staff were employed to care for people safely. There were systems in place to ensure people’s medicines were managed safely.
Staff were provided with suitable support and training to care for people appropriately. People’s consent was gained before assisting them with care and support. If needed, people were supported to maintain a balanced diet and to access healthcare facilities.
People were made to feel that they mattered and positive and caring relationships had been developed between them and staff. People were able to express their views and make decisions about their care and support needs. Staff ensured that people’s privacy, dignity and independence was respected and promoted.
People’s needs were assessed prior to them receiving care and support. This ensured that the care provided met their needs. Complaints were managed appropriately in line with the provider’s complaints policy.
The management and leadership at the service demonstrated that the culture was transparent, positive and inclusive. A variety of audits were undertaken and used to drive improvement.