Background to this inspection
Updated
15 June 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection visit took place on 24 April 2017 and was unannounced.
The inspection team consisted of an adult social care inspector.
Before our inspection on 24 April 2017 we reviewed the information we held on the service. This included notifications we had received from the provider, about incidents that affect the health, safety and welfare of people the service supported. We checked to see if any information concerning the care and welfare of people who were supported had been received.
We spoke with two people who lived at Clifford Lodge. Three people were on holiday with staff support when we inspected so we were unable to speak with them. We observed staff interactions with people who lived at the home. We spoke with, two health and social care professionals, the registered manager, and a member of staff.
Prior to our inspection visit we contacted the commissioning department at the local authority and Healthwatch Lancashire. This helped us to gain a balanced overview of what people experienced accessing the service.
We looked around the building to ensure it was clean, hygienic and a safe place for people to live. We looked at care and medicine records of two people and arrangements for meals. We looked at staff rotas to check staffing levels, looked at staff recruitment, and training records and records relating to the management of the home. We also spoke with two care professionals. This helped us to gain a balanced overview of what people experienced whilst living at the home.
Updated
15 June 2017
This inspection visit took place on 24 April 2017 and was unannounced.
Clifford Lodge is a care home for six adults with enduring mental health needs. The home is situated in the north shore area of Blackpool close to the town centre. The accommodation provides six single rooms. Toilet and bathing facilities are located on the first floor. There is no lift for this service. Street parking is available at the front of the home.
At the last comprehensive inspection on 28 October 2014 the service was rated overall as good.
At this inspection we found the service remained good.
People spoken with were satisfied with the care they received and told us the staff were kind and respectful.
There were procedures in place to protect people from abuse and unsafe care. We saw risk assessments were in place which provided guidance for staff. This minimised risks to people.
Care plans detailed how people wished to be supported. People who received support were involved in making decisions about their care. Their consent and agreement were sought before providing care.
Staff supported people with medicines safely. Medicines were stored securely, administered as prescribed and disposed of appropriately.
There were sufficient staff available to provide people with the support they needed. Staff received training to carry out their role and knew how to support and care for people. They had the skills, knowledge and experience to provide safe and effective support.
Infection control practice was good and staff had received training in this area.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People told us they were satisfied with the variety and choice of meals available to them. Staff knew people’s food likes, dislikes and any allergies people had.
People knew how to raise a concern or to make a complaint. The complaints procedure was available and people said they were able to raise any concerns.
People were frequently encouraged to complete short surveys about the quality of their care and actions were taken in response to these. Senior staff monitored the support provided to people. Audits of care records and risk assessments were carried out regularly.