The Care Quality Commission

Archived: Team Brain Injury Support Limited

Unit 112, Solent Business Centre, 343 Millbrook Road West, Southampton, Hampshire, SO15 0HW (023) 8078 7854

Provided and run by:
Team Brain Injury Support Limited

Important: This service is now registered at a different address - see new profile

All Inspections

1 February 2013

During a routine inspection

To help us to understand people's experiences of the service we were able to speak to three people who were visiting the agency at the time. We spoke with people who use the service, their family and six staff who were providing care to people. People told us that they received care from staff who were 'kind and considerate'. A person said that the staff were very good and had 'good depth of knowledge' about their condition and their needs. People expressed a high degree of satisfaction with the care and support they were receiving. They commented that the staff were courteous and respectful. Another person told us that care staff 'listen' to what they want and staff engaged very well with them. We were told that they had the same staff team which meant that there was continuity in their care.

People were assessed prior to receiving care. Risk assessments and care plans were detailed and person centred. People said that they were treated with respect 'without a doubt' and were asked for their preferred form of address.

There was a robust recruitment procedure that the staff followed. We found that all necessary staff's checks were completed prior to them starting work. There was a complaint procedure that the staff followed. People told us that they would approach the agency with any concerns and they were confident that this would be addressed. Information on how to raise concerns was available to them.