21 January 2016
During a routine inspection
The home had a registered manager who was also the registered provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
One person was using the service at the time of this inspection. They told us that staff spoke to them politely and treated them with dignity and respect. They liked living at Hazeldene Residential Home and were positive about the support being provided to them. Records showed that staff helped the person to access treatment from health professionals when required.
The registered manager had known the person living there for a long time. We saw there were positive relationships between staff and the person using the service. The person told us they were involved in choosing their meals and participated in shopping.
There was a system in place for dealing with concerns and complaints. The person felt comfortable in speaking to staff and the registered manager if they had any issues.
Improvements were found to be required in certain areas. The provider had not carried out all necessary recruitment checks to ensure staff were suitable to support people in the home. Fire Safety checks were being carried out inconsistently and a fire risk assessment required completion by a suitably qualified person.
Staff were not always being provided with adequate training and supervision to help them carry out their role effectively. We also found the provider had not acted in accordance with the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards (DoLS).
Effective systems were not in place to assess, monitor and improve the quality of the service provided.